HealConnect is a digital member engagement platform for Medicaid Health Plans. Our platform serves as a “last mile” connector for health plans to educate and get members to complete health actions. We design and develop campaigns to create awareness, identify barriers and get Medicaid members to complete health actions.
The Customer Success Analyst will support our customer operations, including campaign setup and reviewing incoming messages. Understanding the needs of Medicaid members, the ability to prioritize tasks, and clear communication of those priorities will be key. The successful candidate will have a passion for working with a vulnerable population and an innate ability for simple and effective communication
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Responsibilitie
- s:Attend calls and meetings with clients and the internal team to review, refine, configure, and set up campaign messag
- esEnsure messages are at an appropriate readability level for target populatio
- nsSupport the roll-out of new campaigns in HealConne
- ctAnalyze incoming messages for trends to improve message categorizati
- onRefine the response tree based on member messag
- esSupport Customer Success Manager with repor
tsQualification
- s:A bachelor's degree in Public Health or Scienc
- es1- 3 years of professional experience in Healthcare Domai
- n.Bilingual in English and Spani
- shProfessional written and interpersonal skills when communicating with clien
- tsGood data analysis and inference skil
- lsExperience with analytical too
- lsExperience in using MS Office, Excel, Powerpoi
- ntExcellent problem-solving skil
ls
Compensation and Benef
- itsFulltime / Perman
- ent$50,000.00 – $75,000.00 per y
- ear401(k) plan with company ma
- tchHealth insura
- nceDental insura
- nceVision insura
- nceCompany Paid Group Life Insura
- nceCompany Paid Short and Long-Term Disabil
- ityVoluntary Life Insura
- nceFlexible spending acco
- untPaid time
- offCompany Holid
- aysFloating Holid
- aysEmployee assistance prog
- ramReferral prog
- ramTuition Assista
nce
